Sunday, December 02, 2007

Wow a degree from a university

On Friday I finally got my degree from a university.....of sorts. I am now a graduate of a private university. I don't want to post too much about my job here for reasons that it can come back and kick you in the butt....hard. Many of my fellow grads went out for snacks and drinks but I declined. I have learned that often coworkers are not the best people you want for your friends. When there's a group of people and you barely know some of them the robot arms start waving "Danger Will Robinson! Danger!" Not going there.

My new job is tough at times. I am taking calls where people want to cancel their service and I am talking them out of doing that. Well, often the calls go like this...

ME: Thank you for calling ______ My name is Nutjob how can I help you today?

Them: I hate you and your F*N company.

ME: May I have your account number with us?

Them: I don't have an account.

ME: If you were billed by us then you have an account with us. Can you look on your bill

and give that to me?

Them: Look A******* I don't have email and I can't read anything you sent me.

ME: If you signed up for an account with us then you needed to give an email address, may I please have your first and last name then?

Them: Yes it's mumble mumble mumble mumble.

ME: I'm very sorry. I didn't catch that, could you please repeat that?

Them: Listen jerk off: just cancel my account.

ME: I will be happy to help you once I can identify which account we are talking about.

Them: Oh wait a minute is *************** an account number?

ME: yes, thank you. Now can you verify some information for me?

Them: I hate you. You should die, a slow painful death.

And the conversation goes downhill from there!

There are some good and courteous customers but honestly they are more the exceptions.

I am polite and do the job that I am being paid to do. It's not easy but I am grateful to be receiving a paycheck. I have a wait for my benefits still. I am doing shiftwork and I will be working Christmas Eve until the phones close at 8. If we have calls that went into hold before that we cannot leave until they are all taken. What kind of people you have to wonder would be calling on Christmas Eve in the evening? Remember Ebenezer Scrooge?

SO....if you know anyone who might want to call and bust someone's holiday mojo on Christmas Eve, try to talk them out of it. Offer them some holiday cheer (liquid cheer that is.)

I have a lot of shopping to do. Last night we received a dusting of snow but it is snowing again. I have to get to the MAC, get the dog's nails trimmed, and pick up a humidifier. Since we ate out for Thanksgiving and had no leftovers I am making a turkey breast today. Don't know when I will find time for the decorating but the Christmas mugs are in the cabinet and a wreath is on the door. It's a start. Wishing you a joyous holiday season and a cup of good cheer.

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